Shipping, returns & guarantee
What happens after you order, step by step.
Shipping
- Orders ship from the United States unless the sales page says otherwise.
- Your tracking number is in your order email.
- Delivery questions: +1 (302) 200-3480.
60-day money-back guarantee
You have 60 days from purchase, unless the sales page prints a longer window. It applies to orders placed through horsefiel.com. It’s a purchase policy, not a medical promise.
How to return
- Call +1 (302) 200-3480 with your order ID.
- Pack the jars with a note: your full name, email and order ID.
- Mail to 199 Water Street, Floor 31, New York, NY 10038.
- Use a tracked service. You pay return shipping.
Refund timing
| After your return is logged | 3–5 business days to process |
|---|---|
| On your card | Usually another 5–10 days |
| Keep | Your order email and return tracking number |
Check your jar
If your jar shows a lot number and best-before date, they’re on the base. To match a jar to your order, call +1 (302) 200-3480.
| Lot reference | HOR-26/HO-1362 |
|---|---|
| CoA reference | HOR-1362-26-HO |
These are the reference codes for this desk’s stock. They are not a lab report.
